Success Story: Digitalization of the Energy Community for Austria

Digital processes create the foundation for scalable energy communities

Today, the digitalization of energy communities determines whether regional energy projects grow efficiently or get bogged down in administrative effort. When registrations are processed manually, data resides in various systems, and transparency is lacking, costs and support efforts increase.

This is precisely where the Energy Community for Austria comes in. It creates a platform that connects people, businesses, and municipalities – for a clean, regional, and fair energy future. It was initiated by Krone Sonne, the Kronen Zeitung, and Burgenland Energie AG.

To make this vision work in everyday life, Beyond Tech, together with BE Solution GmbH, developed the digital foundation – with the clear goal of stabilizing processes, increasing transparency, and sustainably relieving operational workflows.

From Manual Workflows to End-to-End Transparency

Before the project began, the registration and administration process was not fully digitalized. Media breaks and manual steps made scaling difficult and led to additional coordination effort. At the same time, a unified white-label solution was needed that could be made available to multiple partner organizations.

An existing pilot solution was therefore developed into a stable platform within six months. The goal was to simplify operational processes, engage members more effectively, and create the foundation for further growth.

A Platform That Meaningfully Connects Systems

Beyond Tech implemented an end-to-end platform that structurally interlinks the app, web platform, CRM, and SAP connection. This provides digital support for the entire process, from registration to ongoing administration.

At its core are a native app for Android and iOS, plus a complementary web platform. Both were implemented as white-label solutions, allowing partner organizations to be integrated flexibly.

Zoho CRM functions as the central process and status system. This gives departments a clear overview of ongoing registrations and processing stages. Relevant data is transferred in a structured way via the SAP S/4 interface. The integrated self-service center allows members to handle key requests independently, reducing administrative effort.

A particular highlight is the scan function for automatic identification of metering points. It simplifies registration while also improving data quality.

Implementation was carried out iteratively with clearly defined testing and acceptance phases. Through close coordination between the department, IT, and external partners, requirements were progressively stabilized and went live on schedule.

Noticeable Impact in Daily Operations

Today, the Energy Community for Austria benefits from a structured, transparent, and stable registration and administration process:

• Manual intervention has been reduced.
• Registration processing times have shortened.
• Support effort after go-live has decreased.

At the same time, departments have access to valid, consistent data. This increases process reliability and creates a resilient foundation for further growth. The platform is considered stable and scalable, and is well prepared for future expansion.

A Digital Foundation for Sustainable Growth

With the platform now in place, the Energy Community for Austria has a stable digital foundation for further growth. New partners can be onboarded in a structured way, and additional services can be integrated efficiently.

The result is not just a digital solution, but a scalable foundation for the continued development of regional energy communities.