Deutsch
Success Story: Digitalization of the Battery Storage Registration Process for Netz Burgenland
Many grid operators face the same situation: increasing inquiries, complex procedures, and an email-based process that constantly consumes time. Netz Burgenland also faced this challenge. The registration process for battery storage systems was manual, prone to errors, and a burden for both customers and specialized departments.
To simplify processes, create transparency, and further advance process digitalization, the company partnered with Beyond Tech to implement a modern, digital solution.
About Netz Burgenland
Netz Burgenland GmbH operates the electricity and natural gas grids in Burgenland and ensures a reliable energy supply in the region with approximately 380 employees. As an innovative grid operator, the company aims to create more efficient and customer-friendly processes through modern technologies, digital workflows, and process automation.
Project Highlights at a Glance
- Project Duration
- 3 months
- Solutions
- Zoho Forms, Zoho CRM, SAP interface
- Focus Area
- Digitalization of battery storage registration up to 20 kVA
- Emphasis
- Process digitalization, integration of a CRM system, automation of key process steps
- Special Feature
- Close collaboration between the digitalization team and the specialized department
Why the Manual Registration Process Reached Its Limits
The previous process for registering battery storage systems was entirely email-based. This resulted in a high manual workload, frequent follow-up queries, and incomplete documentation. The process was often unclear for customers, and internal departments repeatedly had to request additional information, review it, and organize it.
With the sharp rise in registrations driven by the energy transition, it became clear:
To continue working efficiently, Netz Burgenland needed a solution that would replace the manual process with a digital, guided one and lay the groundwork for sustainable process digitalization.
How the Digital Battery Storage Process Was Built
Working closely with Beyond Tech, Netz Burgenland developed a modern digital workflow based on Zoho Forms, Zoho CRM, and an existing SAP interface.
Zoho Forms now guides customers and installers through the process in a structured way. Mandatory fields, clear form logic, and upload functions ensure that all required information is submitted completely and correctly.
Zoho CRM will be used to manage registrations in a structured way going forward, providing a solid foundation for further steps in process digitalization.
After go-live, Beyond Tech provided Early Life Support to ensure a smooth start for the new digital process and to support the first submissions.
What the New Solution Means for Netz Burgenland
The digital process creates clear structures, higher data quality, and noticeable relief for the specialized department. At the same time, customers and installers benefit from a simple, understandable, and transparent process.
- Fewer manual steps thanks to automated checks
- Higher data quality through structured data capture
- Clear, guided steps for customers and installers
- Support from a CRM system as a foundation for further process digitalization
- A reliable and traceable workflow
„“The collaboration with Beyond Tech was characterized by open communication and a shared focus on goals. The new digital process significantly simplifies battery storage registration and creates clarity for customers and our team.”“
Ing. Günther Gmeindl
Head of Service Center, Netz Burgenland GmbH
How Process Digitalization Continues at Netz Burgenland
The new digital battery storage process forms the foundation for further digitalization steps. Thanks to its modular structure, future registration processes, for example for wallboxes and heat pumps, can easily be implemented on the same structure.
Step by step, this creates a digital process landscape that efficiently connects customers, installers, and specialized departments.