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360° Digitalization
End-to-end digital processes for energy companies, from the first inquiry to the invoice
Beyond Tech digitalizes energy companies end-to-end, from energy suppliers and grid operators to municipal utilities, plant operators, and energy service providers. Marketing, sales, customer service, field service, billing, and internal processes are integrated; data is recorded once and is available everywhere. This gives your team time for what matters most, and your customers receive answers faster.
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What slows energy companies down during digitalization
More inquiries, same team.
The energy transition brings new products, new customer groups, and new obligations: PV and storage, heat pumps and e-mobility, energy communities, smart meters, and constantly changing legal requirements. With manual processes, the workload grows at the same pace.
Systems that are not connected.
Information is stuck in inboxes, spreadsheets, and individual specialized applications, often separated by divisions or departments. Every handoff costs time and leads to follow-up questions.
Customers expect digital convenience as standard.
Whether private customers, commercial businesses, or installers: everyone wants to see their status online, sign digitally, and get answers quickly.
Skilled labor is scarce.
Growth cannot be solved through additional personnel alone. The processes themselves must become more efficient.
What does 360° Digitalization mean?
360° Digitalization means that all steps of a process are digitally connected across all departments. Information is captured once and accompanies the entire workflow. Every department sees what it needs, and your customers know the status of their request at all times.
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1
Inquiry
Whether it’s a product inquiry, connection application, or fault report: requests arrive in one place via website, app, email, or phone and are automatically assigned.
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2
Processing
Quotes, applications, or inspections are generated from existing data without the need for re-typing.
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3
Implementation
Appointments, materials, and on-site assignments are planned and documented via mobile devices.
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4
Completion
Invoices, reports, or confirmations are generated directly from the completed process.
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5
Support
Customers can view the status themselves, and your team has the entire history at hand for any follow-up questions.
The principle is the same in every energy company. Beyond Tech adapts the processes to your specific business.
Which areas Beyond Tech digitalizes in energy companies
Acquiring and supporting customers
Marketing
Manage campaigns, newsletters, landing pages, and events automatically, whether for a new tariff, a heat pump promotion, or a charging offer. You can see which measures actually generate inquiries.
Sales
Private and business customers, quotes, and contracts in a central CRM, with digital signatures and portals for sales partners. This way, you keep track of every sales opportunity.
Customer Service
Tariff changes, relocations, billing questions, or fault reports: all inquiries from email, phone, chat, and app land in one place. AI categorizes requests and suggests answers, while chat and voice bots handle routine cases.
Apps and customer portals
Customers can view consumption data, invoices, charging processes, or the status of their requests themselves—optionally under your own brand. This reduces calls and inquiries.
Processing orders
Registrations and applications
Grid connections, feed-in requests, storage registrations, district heating connections, or subsidy applications are recorded in a structured manner and automatically checked for completeness. This saves follow-up questions and shortens lead times.
Field service and installation
Meter replacement, maintenance, troubleshooting, or installation of systems and charging stations: plan assignments, document on-site via mobile, and results are immediately in the system. Your technicians spend less time on paperwork.
Purchasing and warehouse
Keep track of stocks of meters, components, and spare parts and trigger reorders automatically. This ensures the material is there when the assignment is due.
Billing
Invoices and recurring billing are generated directly from the contract and order. Less manual work, fewer errors.
Managing the company
Human Resources
Manage recruiting, onboarding, time tracking, and vacations digitally. This is especially helpful when you need to quickly acquire and train skilled workers.
Projects and collaboration
Tasks, deadlines, and documents in one place, whether for grid expansion, a generation project, or a product launch. Everyone knows who is doing what by when.
Reporting
Dashboards across all areas and divisions, from the sales pipeline to field service utilization. You make decisions based on current figures instead of laboriously compiled lists.
The foundation
Custom applications
Not every process in the energy industry fits into standard software. Beyond Tech develops tailored applications that are seamlessly connected to all other areas.
Automation and interfaces
Recurring processes run automatically. SAP, ERP systems, and specialized applications are integrated rather than replaced.
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Energy Suppliers and Retailers
Efficiently sell and support tariffs and new products such as PV, storage, heat pumps, or e-mobility.
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Grid operators for electricity, gas, and heat
Handle increasing inquiries, registrations, and assignments without additional personnel.
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Municipal Utilities and Multi-Utilities
Organize multiple divisions on a common foundation.
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Operators of generation plants
Digitalize commercial and organizational processes.
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Energy service providers, installation companies, and charging infrastructure providers
Grow without the administration growing with it.
References from the energy industry
Three projects, three starting points: For a grid operator, Beyond Tech digitalized a single process; for an energy supplier, we restructured the entire customer service; and for a PV provider, we mapped all company processes digitally. Digitalization can begin in many different ways.
Netz Burgenland: Electricity storage registration digitalized
The registration of electricity storage systems was handled via email, with many follow-up questions and incomplete documents, while the number of registrations rose. In three months, Beyond Tech implemented a guided online process: mandatory fields and uploads ensure complete information, automated checks save manual steps, and registrations are managed centrally and connected to SAP. The same structure can be used for wallbox and heat pump registrations in the future.
BE Solution: App for installation partners rebuilt
External installation companies process their PV orders via an app. The previous version was slow and hardly expandable. Beyond Tech redeveloped it in 2.5 months, merged two previously separate processes, and reliably secured the sequence of subsidy checks and grid registration in the system. This ensures that no work step jeopardizes the subsidy. Orders flow automatically from the CRM into the app, and a dashboard shows open, ongoing, and delayed orders at a glance.
BE Vertrieb: Mobile app made tangible in the flagship store
Many customers did not know what their energy app could do. For the new flagship store in Eisenstadt, Beyond Tech brought the existing mobile app to four service screens in three months, without a second codebase. Consultants go through consumption, partial payments, and invoices together with customers; a separate login with a one-time code protects the password. Every app update is automatically applied in the store as well.
Why energy companies digitalize with Beyond Tech
Close to the energy industry.
With Burgenland Energie as a shareholder, Beyond Tech is closely connected to the daily operations of an energy company. We understand the processes, terms, and requirements of the industry and don’t have to learn them first.
Everything from a single source.
Digitalization, data platform, AI, and Asset Operations are integrated at Beyond Tech. You have one partner instead of many interfaces.
Proven in practice.
Our Solutions are already running at energy suppliers, grid operators, and energy communities.
How does a digitalization project with Beyond Tech work?
Understand:
In the initial meeting, we look at your processes and clarify where the greatest leverage lies.
Plan:
You receive a concept with clear priorities. What brings the greatest relief first, comes first.
Implement:
We develop and coordinate continuously with your team. Testing is conducted before every go-live, ensuring your operations continue to run stably.
Introduce:
We accompany the launch and train your team so that the solution is used in everyday operations.
Further develop:
After go-live, we maintain your solution and continue to develop it with new requirements.
360° Digitalization for your company
Whether it's a single process or your entire company: in the initial meeting, we will find out together where digitalization will have the greatest impact for you.
Frequently asked questions about digitalization in the energy industry
What does 360° Digitalization mean in the energy industry?
360° Digitalization means digitalizing all business areas of an energy company on a connected basis: marketing, sales, customer service, field service, billing, HR, and internal processes. Instead of individual isolated solutions, all departments work with the same data.
For which energy companies is 360° Digitalization suitable?
For energy suppliers, grid operators, municipal utilities, plant operators, and energy service providers of all sizes. The decisive factor is not the division, but whether processes run across multiple departments or systems.
Do we have to switch everything at once?
No. Most companies start where the pressure is greatest, for example in customer service or with a registration process. Further areas are added step by step without you having to start from scratch.
Does Beyond Tech use standard software or custom development?
Both. Beyond Tech works with proven enterprise software and adapts it to the processes of the energy industry. Where standard functions are not sufficient, custom applications are created on the same foundation.
Can existing systems like SAP be connected?
Yes. Beyond Tech integrates SAP, ERP systems, and other specialized applications so that data flows automatically between systems.
How long does a digitalization project take?
That depends on the scope. A single process can go live within a few months: at Netz Burgenland, the digital registration process was in operation after three months.
What does digitalization cost?
The costs consist of software licenses and the effort for conception and implementation. After the initial meeting, you will receive an estimate that fits your project.